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Porque investir em capacitação profissional para os funcionários da sua empresa?
Muitas vezes ser simpático, gentil, agiu e saber ouvir o cliente pode fazer uma grande diferença na hora de fechar um negócio ou venda.
Não vou dar dicas de vendas ou atendimento, apenas vamos refletir:
Eu sou o tipo de pessoa que vai a um comercio e fica perdido e não chamo o vendedor para me ajudar.
Eu sou o tipo de pessoa que vai a um restaurante e espera o garçom fazer tudo, até vir de espontânea vontade anotar o meu pedido.
Eu sou aquela pessoa que quando preciso de algum serviço não reclamo se os prazos atrasarem.
Você ta ai pensando que eu sou uma pessoa quieta que não reclama e nunca toma uma atitude, no entanto você esta completamente errado.
Porque eu sou o cliente que nunca mais volta a esse tipo de estabelecimento.
O cliente é o chefe de qualquer empresa ele pode demitir qualquer funcionário do presidente ao atendente, com o simples ato de ir gastar o seu dinheiro em outro lugar.
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